Shipping & Returns
What are CW-X shipping method options?
How do I change or cancel my order?
When will my CW-X order ship?
Once your order is placed, you’ll receive an email confirming we have received it. Orders take 1-2 business days to process and once shipped you will receive a confirmation email complete with tracking number.
How can I exchange an item?
What is your return policy?
Returns are accepted within 30 days from the original ship date. To receive a refund for the original purchase price, your return must include the original packing slip. Your refund will be issued to the original form of payment.
You will be issued a CW-X gift card for any returns received after 30 days from the original ship date.
Items marked as final sale cannot be returned.
Shipping fees are non-refundable.
Returned items must be unworn, unwashed, odor-free, and have the original tags and packaging. We reserve the right to refuse returns on items that do not meet our hygiene and health standards.
We cannot accept returns that do not comply with the terms outlined in this return policy.
We can only process items that have been sent back through our Returns system. Merchandise sent any other way will not be returned to you.
If you abuse our return policy, we may refuse to do future business with you.
How do I return an item?
*If you did not receive a prepaid label or have misplaced the label, please email Customer Care.
- Pack up your items and include your packing slip
- Affix the CW-X return shipping label to the package.
- Drop off your package at the USPS