Once an order is placed, please allow 1-3 business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. You can also find the tracking number by logging in to view your CW-X account.

Unfortunately, once an order has been placed, we are unable to add or remove items.

If you'd like to cancel your order, email ourCustomer Careteam as soon as possible. Our office hours are Monday to Friday 9AM- 5PM EST.

We’ll do everything we can to accommodate your request.If we are unable to make a cancellation, you can always return your items to us for a full refund within 30 days of your order date.

Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier.