FAQ -

What payment options do you accept?

CW-X.com accepts Visa, MasterCard, American Express and Discover cards. Your card will be charged once your order has been shipped. You can also choose to pay with Apple Pay, Google Pay, Amazon Pay, PayPal and Shop Pay Installments. We only accept 1 form of payment at this time, orders cannot split payments between credit cards.

 

Where is my order?

Once an order is placed, please allow 2-4 business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online.

 

Does CW-X ship outside of the USA?

International shipping is currently unavailable.

 

My package is missing. Can you help?

Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier.

 

What should I do if I get a damaged or defective item?

Please email Customer Care. In the body of the email include your order number, a picture of the damage and a short description of the issue.

 

Can I exchange an item?

Need another size? We’ve got you covered with exchanges! To start an exchange, visit returns.cw-x.com

When making an exchange, the replacement order will be placed when your return order is processed at our warehouse. You’ll receive an email with new tracking information when the new items you ordered are on their way.

Exchanges must be returned within 30 days of the original ship date.

How do I get a return label?

Head to returns.cw-x.com and follow the prompts. There, we’ll have a digital label for you that you can print at home. Don’t have a printer? No problem. You can go to a USPS location, show the QR code attached to your USPS tracking number and a team member will print the label for you on the spot.

 

What does it mean when an item is removed from my return?

When an item is removed from your return, this typically means that it has been deemed ineligible for a refund by the returns team. Ineligible items can range from being worn, laundered, or missing original tags.

 

What is your Warranty Policy?

Your CW-X Compression Gear is covered by a 1-year warranty on any material or workmanship flaws from the day you buy them. If you have received a defective product, please refer to our Warranty Policy page for more information.

 

Do you have an ambassador program?

If you are an influencer who is interested in working with CW-X, you may submit your info for consideration here.

 

Did we miss anything?

If you have any additional questions, concerns or feedback, please reach out to customercare@cw-x.com