Frequently Asked Questions


What forms of payment do you accept?

CW-X.com accepts the following forms of payment: Visa, MasterCard, American Express, Discover, JCB and Diners Club. Please enter your billing address exactly as it appears on your credit card statement. Online orders can also be placed via Apple Pay, Google Pay, Amazon Pay, PayPal and Shop Pay Installments. We only accept 1 form of payment at this time, orders cannot split payments between credit cards.

 What are CW-X shipping method options?

CW-X uses the United States Postal Service (USPS) as our standard carrier for shipping to all addresses in the United States including Alaska, Hawaii, and P.O. or APO/FPO boxes. USPS does not deliver on Saturdays, Sundays or Holidays.

CW-X uses FedEx as our carrier for 2nd Business Day and Standard Overnight shipping to all addresses in the United States. FedEx does not deliver on Saturdays, Sundays or Holidays.

When will my CW-X order ship?

Once your order is placed, you’ll receive an email confirming we have received it. Orders take 1-2 business days to process and once shipped you will receive a confirmation email complete with tracking number.

Do you ship internationally?

CW-X.com is unable to accept orders to be shipped to destinations outside of the United States. We apologize for any inconvenience.

How do I change or cancel my order?

Unfortunately, once an order has been placed, we are unable to add or remove items. If you'd like to cancel your order, email our Customer Care team as soon as possible. Our office hours are Monday to Friday 9AM- 5PM EST. We’ll do everything we can to accommodate your request. If we are unable to make a cancellation, you can always return your items to us for a full refund within 30 days of your order date.

My purchase went on sale after I ordered it. Can you honor the sale price?

Please contact our Customer Care team as soon as possible. If the item went on sale within 24 hours after you ordered it, we will honor the sale price. We will refund the difference to the card on file. Please allow up to 3 business days for the refund to hit your bank/credit card (sometimes may take longer depending on your bank).

What should I do if I get a damaged or defective item?

Please email CW-X Customer Care. In the body of the email include your order number, a picture of the damage and a short description of the issue.

What is your Warranty Policy?

Your CW-X Compression Gear is covered by a 1 year warranty on any material or workmanship flaws from the day you buy them. If you have received a defective product, please refer to our Warranty Policy page for more information.