Your CW-X Compression Gear is covered by a 1 year warranty on any material or workmanship flaws from the day you buy them.
If the product covered by this warranty fails due to a manufacturing defect we will replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered.
Our warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
For warranty assessment, please email our Warranty Team, and provide all information requested below:
♦ Complete Shipping Address and Phone Number
♦ Product Information (found on care label)
♦ Proof & date of purchase (copy of the original receipt)
♦ Images of the damaged item
Shipping charge to Warranty is the responsibility of the customer, and will not be refunded. CW-X is not responsible for missing return packages. We recommend getting a receipt for your return drop off as proof of return postage.
Our policy requires that products accepted for warranty assessment be clean.
WARRANTY LIMITATIONS AND EXCLUSIONS
CW-X Warranty does not apply to purchases from unauthorized sellers, including unauthorized Internet sites.
CW-X Warranty does not apply to purchases made outside of the United States. Warranty claims for products acquired outside of the US will not be returned to sender.
CW-X is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as excessive friction (caused by wearing Velcro waist bag), holes in the fabric caused by accidents such as unexpected falls and sharp objects like marathon bib pins.
CW-X warranty covers manufacturing defects in materials and workmanship, but it does not cover normal wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your CW-X product, it will eventually begin to show age and wear. Common examples of wear and tear that would not be covered under the warranty include colors fading, abrasions on the inside of the tights from rubbing when you run/walk and general breakdown of the materials over the year.
Warranty becomes void if you have not followed the care instructions written on the label.