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CW-X SHipping and Returns Banner

  • What are CW-X shipping method options?

    CW-X uses the United States Postal Service (USPS) as our standard carrier for shipping to all addresses in the United States including Alaska, Hawaii, and P.O. or APO/FPO boxes. USPS does not deliver on Saturdays, Sundays or Holidays.

    CW-X uses the United Parcel Service (UPS) as our carrier for Expedited (UPS 2nd Day Air) and Overnight (UPS Next Day Air) shipping to all addresses in the United States. UPS does not deliver on Saturdays, Sundays or Holidays.

    CW-X.com is unable to accept orders to be shipped to destinations outside of the United States.

  • How do I track my CW-X.com order?

    Once your order is placed, you’ll receive an email confirming we have received it. If you do not receive this email, please contact our Customer Care team. Orders take 1-2 business days to process and once shipped you will receive a confirmation email complete with tracking number.

  • How do I change or cancel my order?

    Unfortunately, once an order has been placed, we are unable to add or remove items.

    If you’d like to cancel your order, email our Customer Care team as soon as possible. Our office hours are Monday to Friday 9AM- 5PM EST. We’ll do everything we can to accommodate your request.

    If we are unable to make a cancellation, you can always return your items to us for a full refund within 30 days of your order date.

  • How can I exchange an item?

    We do not offer exchanges at this time. Please follow the return policy steps for the items you wish to exchange and visit us to submit a new order for your new items.

  • What is your return policy?

    Holiday Return Policy
    Purchases made from 11/2/20 through 12/25/20 will have an extended return period through 1/31/20. All other terms and conditions of our Return Policy remain in effect.

    We accept unworn, unwashed and unaltered items with the original tags attached for a full refund within 30 days of purchase.

    We do not refund order shipping costs.

    No returns will be accepted without a return authorization. A return authorization is created when your return request is approved.

    We reserve the right to return any item that does not comply with our return policy.

    CW-X is not responsible for any lost returns.

  • How do I return an item?

    To request a return authorization, email Customer Care and provide your order #, name and email address.

    Check your inbox for a Pre-Paid USPS Shipping Label. If you do not receive one within 3 business days after submitting your request, contact customercare@cw-x.com

    How to return:

    – Prepare your package with the items to return and include your return authorization. Make sure the items are in their original condition and packaging.

    – Print out the Pre-Paid USPS Return Shipping Label

    – Affix the Shipping Label to the package and drop it at your nearest Post Office.

    Once the return is processed, you will be notified via email confirming the refund back to the original method of payment. Please allow up to 14 days from the ship date for your return to be completed.

  • How long does it take to process a return?

    Once your return has been received at our distribution center, please allow 5-10 business days for the return to be processed.

    After your return is processed, you will be notified via email confirming the refund back to the original method of payment including any taxes you were charged (excluding all applicable shipping charges). Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.

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