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Holiday Return Policy

Purchases made from 11/15/19 through 12/25/19 will have an extended return period through 1/31/20. All other terms and conditions of our Return Policy remain in effect.


Shipping

Orders will ship within 1-2 business days. Please note that orders placed after 10AM EST (7AM PST) on Friday or over the weekend will ship on the following Monday (excluding major holidays).

CW-X uses the United States Postal Service (USPS) as our standard carrier for shipping to all addresses in the United States including Alaska, Hawaii, and P.O. or APO/FPO boxes. Packages sent by the USPS usually take 3-5 business days to arrive once it has shipped from our distribution center. Please note, USPS does not deliver on Saturdays, Sundays or Holidays.

CW-X uses the United Parcel Service (UPS) as our carrier for Expedited (2 business days) and Overnight (next business day) shipping to addresses in the United States. P.O. and APO/FPO boxes are not eligible for Expedited or Overnight Shipping. Please note, UPS does not deliver on Saturdays, Sundays or Holidays.

We do not offer international shipping at this time.


Track Your Order

After placing an order online, you will receive an email confirming your purchase. If you do not receive this email, please contact us at help@cw-x.com.

Once your order has shipped within 1-2 business days, you will receive another email with your tracking number.


Order Cancellation

If you would like to cancel your order, email help@cw-x.com Monday to Friday 9 AM- 5PM EST as soon as possible. We’ll do everything we can to accommodate your request.

The window of time between when you place your order and when we start processing it is small, so we can’t guarantee we can cancel your order before it is in process. If we are unable to cancel it, please review our Return Policy below.


Exchanges

We don’t offer exchanges on orders. If you would like a different size or color, please return your unwanted item and place a new order on cw-x.com.


Return Policy

If for any reason you are not completely satisfied with your CW-X product, we will offer you a refund within 30 days of purchase. Items must be received at our facility within 30 days of ordering.

Items must be in their original condition, unwashed and unworn with the original tags attached and accompanied by proof of purchase. Items not in this condition will not be accepted.

Return shipping charges are the responsibility of the customer, and will not be refunded.

We are unable to return merchandise obtained from a retailer other than cw-x.com


Return Process

A Return Merchandise Authorization (RMA) is required for all returns. Any returns not accompanied by a valid RMA will not be accepted.

Request your RMA by emailing help@cw-x.com and providing your name, email address, product information and order number located on the order confirmation email along with a brief reason for the return. Our customer service representative will provide you with a RMA number.

Print 2 copies of the Return Authorization.

Before sending your return shipment, please completely remove or cover the original shipping labels from the outside of the package

Prepare your package by packing the item(s) securely in the original product packaging (whenever possible).

Please include a copy of your original email receipt and a copy of the RMA with Barcode inside the box.

Affix your shipping label to the package with an additional copy of the RMA Barcode.

For your protection, we recommend that you use USPS, UPS, FedEx or another insured parcel post for your return. Ship the return package to:

CW-X.com Returns

50 Polito Ave

Lyndhurst NJ 07071

Return shipping charges are the responsibility of the customer, and will not be refunded.

Keep the Return Tracking Number to monitor delivery status and ensure that the package is returned to the warehouse.


Refund

CW-X will process your refund as soon as we’ve received and inspected your return. Your refund will be issued to the original form of payment used at the time of purchase. You will receive an email confirming that your refund has been processed within 3-5 business days after we’ve inspected your return. Return shipping and handling fees will not be refunded.

Credit or Debit Card refunds usually take between 5-10 business days to be posted to your account.